About Us

Our mission and passion is to provide a personalized, exciting experience and above all, to make you happy. At Beth Carter we love what we do. We’re here to meet your every need and to make your time with us an extraordinary adventure.

FAQ

1. Do I need to have an appointment?

While an appointment is not required, we do highly recommend you make one. This allows for you to have your own consultant and dressing room for the full appointment as well as ensuring enough seating for your party.

2. How far in advance do I need to start shopping?

We suggest no less than 6 months in advance for bridal gowns and 4 months in advance for bridesmaids/mothers/flower girls. Most tux orders can be placed up to a month ahead, but to ensure you receive the tux you want, we suggest two months in advance.

3. Do you provide layaway?

At this time, we do not offer payment plans, nor a place to store dresses. Dresses bought off the rack must be paid for in full at the time of purchase and taken with the bride. Dresses that require ordering must have at least a 60% deposit made before the order is placed. Once dresses arrive in our store, the customer has 14 days to pick them up and pay the remaining balance.

4. Will my dress require alterations?

These dresses are not custom-made gowns. We will take measurements of the bust, waist, and hip and decide with the customer what size will work the best for them. Most customers can expect to have a dress taken up in the bust and hemmed. We do not have a seamstress on staff at this time, but we have multiple names in the area to recommend.

5. How do tux rentals work?

Tuxes are rented at least a month in advance and will arrive in our store typically Tuesday or Wednesday of the week of the wedding. Once they have arrived, we will call the customer and they will need to come in and try it on so any alterations can be made. Alterations for tuxes are free to the customer. These tuxes are not tailored suits, so we ask that customers understand things may not fit perfectly. When we turn in measurements, the tux rental company decides what will be the best fit. Replacement items can be ordered before Thursday. A 60% deposit is required at the time of ordering and tuxes must be returned the Monday after the wedding by 4pm EST.

6. Can I return or exchange items purchased?

We do not allow returns or exchanges. This includes jewelry, purses, shoes, and other accessories. Deposits made on special order dresses are non-refundable. No exceptions will be made.

7. Does this come in red?

Every bridesmaid’s dress company has their own set of swatches. Color options from company to company will vary. When we order dresses, we order the entire wedding party’s at the same time so they are cut from the same bolt of fabric, since color shades may vary from bolt to bolt. The color you receive may not be exactly what you saw in the store due to the nature of fabric dye.

8. I live out of town. Can I still get my bridesmaid’s dress/tuxedo here?

Yes, you can! All we ask is that you go to a place of business to get your professional measurements done. Just call us at 812.683.3777 with those measurements and a credit card to place your order. We are able to ship bridemaids’ dresses for a $12 fee.

9. How do I know what size to order?

After we take your measurements, we will compare them to the appropriate size chart. Each brand has a different chart to go by. Some companies go up to sizes 28-32. Please ask for more information on plus size dresses. Please keep in mind that bridal sizing is very different from street sizing and most of these companies run one to two sizes smaller than our street clothes.

10.Do you offer discounts?

While we may offer discounts on bridal gown samples purchased off the floor, any other ordered dress will be full price. Bridesmaids, mothers, and flower girls will receive 10% off dresses purchased if the bride finds her gown here. For the men, with five paid tuxes, the groom will receive his for free. This does not include the cost of shoes or extra purchase items. The ring bearer will also receive his at half-price.